Troubleshooting guide

In this article we'll talk about the Troubleshooting Guide

Updated over a week ago

Guide to correcting possible Viva translation/transcription problems πŸ› οΈ

This article is packed with helpful solutions to common hiccups you might run into when using the awesome Viva tool for translation and transcription.

1. 🐒 Slow Translation/Transcription:

- The biggest culprit for sluggish translation or transcription on Viva is usually a pesky poor internet connection. Make sure your internet is flexing its muscles πŸ’ͺ. If possible, give your router/modem a restart or switch over to a different network. Don't worry, if we notice any internet slowdowns, we'll wave a yellow flag to let you know.

2. ❓ Missing Translation/Transcription:

- If you're in the middle of a call and your translations/transcriptions go AWOL, be sure to check that you've got enough minutes on your Viva account. You can see how much time you have left right here. If you're running low, don't sweat it! Consider topping up with an extra plan or adding more hours to your current one.

3. ⏱️ Viva Minutes Vanishing Fast:

- Ever noticed your Viva minutes disappearing like ice cream on a hot day? β˜€οΈπŸ¦You might still have Viva running when you're not really using it. Remember, it's like a tap; leaving it on will keep using your minutes. Always turn off Viva during calls when you're not using it. In case you're unsure how to do this, check out this handy guide here.

4. πŸ‘‰ Incorrect Translations/Transcriptions:

- Firstly, your microphone's placement matters. Speak as close to it as possible, and avoid any loud noise that might scramble your words.

- Secondly, if you find the transcription/translation of another person's speech a bit off, make sure your microphone is on mute when you're not speaking. Extra noise from your surroundings can trip up the correct transcription of another person's words.

5. πŸ”₯ Firewall Blocking Viva’s Domain:

- Sometimes, your firewall may turn into a grumpy gatekeeper, blocking Viva's domain and stopping you from getting to the site or service. Check if you're able to visit other websites. If yes, then it seems like your firewall has something against Viva specifically πŸ•΅οΈβ€β™€οΈ. If you're using a company account, get in touch with your tech support team. If not, check on the web how to name Viva as an exception in your firewall.

Remember, clear and effective communication is the secret sauce to nailing any meeting πŸ—οΈ. By following these steps, you can enjoy smooth, speedy and accurate translations and transcriptions with Viva. Enjoy! πŸŽ‰

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